FAQs

What can I expect during my initial appointment?
How long will my appointment be?
Will I have the same therapist every time I come in?
Do I need a referral?
Do I need to bring anything to my appointment?
What should I wear to my appointment?
What does it cost? Can I get private health or Medicare rebates?
What are my payment options?
What is the difference between a Physiotherapist and an Exercise Physiologist?
Unsure of who to see at Move Clinic
Improve your general health and wellbeing
Manage your pain or injury
Improve your sports performance
Become a better climber
Treat Your Medical Condition


What can I expect during my initial appointment?

During your first appointment with one of our Physiotherapists or Exercise Physiologists, we will ask you quite a few questions. We’ll collect information about your background, health goals, medical and injury history, level of physical activity, and general work and family life. This is so we can develop a really clear picture of your lifestyle. This will all take place in one of our private treatment rooms.

If you’re seeing a Physiotherapist, we’ll then conduct a physical examination, which will involve a thorough assessment and diagnosis of your condition. The Physiotherapist will then provide you with the relevant treatment options. If a diagnosis is not possible, an appropriate referral will be made.

If you’re seeing an Exercise Physiologist, we’ll work with you in our private clinical gym to undertake appropriate strength and work capacity assessments to determine your current level of fitness.

We’ll then use this information to develop a personal treatment plan that is tailored to you and your condition/goals. We’ll also make sure you understand what’s going on with your body and how the treatment plan will help.

If you’re seeing one of our Personal Trainers, during your first appointment, we’ll ask you a few questions about your training history, if you have any injuries and what your health and fitness goals are. We’ll then guide you through a safe and effective workout plan while providing you with encouragement and support. If you like, we can also create a customised exercise program for you during this session.

How long will my appointment be?

Generally, our Physio and Exercise Physiologist appointments are between 30 and 45 minutes. If a longer appointment is required, this can be discussed with your therapist.

Our Personal Training sessions can be booked for 60 or 30 minutes.

Will I have the same therapist every time I come in?

We aim to keep your treatment plan as consistent as possible by having you see the same therapist every time you visit. In the unlikely situation where this is not possible, we will provide a thorough handover to someone else at Move Clinic. All of our therapists keep accurate, up-to-date notes and work together as a team.

Do I need a referral?

No. If you are seeing one of our therapists privately, you do not need a referral. However, if you are claiming a rebate for your Physiotherapy or Exercise Physiology services under Medicare, WorkCover, Veterans Affairs or CTP, you will require a doctor’s referral.

If you are new to exercise, we recommend you obtain a medical clearance from your GP/specialist (e.g. Cardiologist) before seeing a Personal Trainer or partaking in one of our group classes.

Please call us on 4782 2627 or use our online form if you have any questions before your appointment.

Do I need to bring anything to my appointment?

Please bring any relevant documentation relating to your health, such as a referral from your doctor, blood test results, X-ray, MRI and scan reports to your first appointment. Please also bring with you a list of your current medications, and medical history (if you have these handy).

You’ll also need your private health insurance / Medicare Card / DVA Card if you wish to claim on any services eligible for rebates at the time of your appointment.

If you have asthma, please bring your Ventolin® or other ‘reliever’ inhaler. If you get angina, please bring your Anginine®, Lycinate® or other glyceryl trinitrate spray or tablets for your exercise assessment.

What should I wear to my appointment?

Please wear loose-fitting clothing and closed-in shoes that you feel comfortable moving freely in. If you’re seeing an Exercise Physiologist or Personal Trainer, or are attending one of our group classes, we also recommend you bring a water bottle and towel. Feel free change your clothes in the bathroom at the clinic if you are seeing us on the way to or from work.

Rest assured, your modesty will always be respected at Move Clinic.

What does it cost? Can I get private health or Medicare rebates?

Our fees vary depending on the type of appointment booked and what service you require.

If you have the relevant cover on your private health insurance policy or are eligible for a Medicare rebate, then you will be able to use our HICAPS terminal to make a claim on the day of your appointment. If you are awarded a rebate, you will only need to pay the gap.

To find out how much your insurance will cover, please contact your private health fund directly.

Our Physiotherapists and Exercise Physiologists have Medicare provider numbers that allow rebates to be claimed and WorkCover SIRA numbers that allow for treatment to be billed directly via your insurance company.

What are my payment options?

We accept payment via cash, cheque, credit card, direct debit or EFTPOS. We have a HICAPS terminal for on-the-spot claiming of services that are eligible for Medicare and private health insurance rebates.

What is the difference between a Physiotherapist and an Exercise Physiologist?

There is often a lot of overlap between Physiotherapists and Exercise Physiologists. The two professions work with very similar patients and conditions and they both aim to improve their clients’ health and quality of life. Both are also university trained and are allied health professionals.

There are however times when seeing either a Physio or Exercise Physiologist is more suitable than the other.

For example, if you have knee pain when running, or have fallen and fractured a bone, we’d recommend you make an appointment to see one of our Physiotherapists. Alternatively, if you have diabetes or heart disease and want to become more active to help your condition, we’d recommend you see an Exercise Physiologist.

Often the first person you will see at Move Clinic will be a Physiotherapist to help you in the early stages of your condition. To ensure long-term results, our Physios may then recommend you see one of our Exercise Physiologists to continue your treatment through exercise and a behavioural modification program.

No matter who you see, the team at Move Clinic work very closely together to ensure you receive an integrated approach to your health requirements.

If you’re unsure who you need to see at Move Clinic, please feel free to call us on 4782 2627 or use our online form before making an appointment.

Unsure of who to see at Move Clinic

Improve your general health and wellbeing

Move Clinic can help you get your health on track and keep it there – safely, in a nurturing and supportive environment.

Regardless of your age, lifestyle, current level of fitness, current or previous injury or illness, our passionate and friendly staff can work with you to develop an exercise plan to suit your personal needs and goals.

This plan can be developed for you to do in your own time and space, or we can work with you one-on-one to guide and support you in our private clinical gym. The choice is yours.

And, to get the most out of your plan, our partner Dietitian is available to ensure your diet is also on track to meet your health and fitness goals.

As well as improving your overall physical fitness, being more active can also:

• Improve your mental health
• Reduce the risk of some diseases
• Strengthen your bones
• Help you lose weight
• Give you more energy
• Improve your sleep.

If you are invested in your health and want to feel your best, call us today on 4782 2627 or use our online form to make an appointment with one of our Exercise Physiologists or Personal Trainers.

Manage your pain or injury

If you’re in pain or suffering from an injury, Move Clinic’s Physiotherapists are here to help.

We’ll work with you to reduce your pain and stiffness, restore function and mobility and get you on the road to recovery as soon as possible.

But we won’t just treat your symptoms.

Whilst pain relief will be a key part of your treatment, we’ll assess your specific condition to help identify the source of your problem. For example, we’ll determine if there are any imbalances in your body that may have contributed to the injury occurring. We will also educate you about the healing process and the role you can play in your recovery.

At Move Clinic, we are passionate about physiotherapy. We combine the most up-to-date, evidence-based techniques with our broad experience to provide you with the best treatment available.

If you’d like to work with one of our highly-respected Physios to reduce your pain and treat your injury, call us on 4782 2627 or use our online form to make an appointment.

Improve your sports performance

Injury treatment

The team at Move Clinic have a special interest in treating sports injuries and ensuring that our athletes’ rehabilitation is not only timely, but also complete.

We aim to develop a very specific diagnosis of not only your injury, but also the underlying cause. We then work towards ensuring that all related body parts and movements are as strong and robust as possible to prevent the injury from reoccurring.

We understand that sporting injuries can be frustrating. At Move Clinic, we’ll work with you to ensure we minimise any disruption to your regular training schedule or upcoming events.

Our goal is to not only have you back in shape in the shortest timeframe possible, but we also don’t want you to feel as though you have to hold back to remain injury-free.

If you’d like to work with one of Move Clinic’s Physios to treat your sports injury, call us on 4782 2627 or use our online form to make an appointment.

Performance training

Move Clinic’s Exercise Physiologists and Personal Trainers provide athletic training services for all sports people, regardless of whether you’re a professional athlete or social competitor.

We’ll work with you to develop a program that is tailored to your personal goals and sport-specific demands.

For example, we can help strengthen your weaknesses, decrease your risk of injury, increase your strength or stamina, get you ready for the ski season, an upcoming race or a mountain biking trip.

No matter what your goals are, our experienced staff will use the latest evidence-based techniques to help you perform at your best!

Call us on 4782 2627 or use our online form to make an appointment with one of our Exercise Physiologists or Personal Trainers to start working towards your sporting goals today.

Become a better climber

It’s no secret that Move Clinic is owned and run by climbers. Rock climbing holds a special place in our hearts and we are passionate about helping other climbers to reach their goals.

Climbing is a complex sport, but we get it! We know how your body works when you’re climbing, we understand the intricacies of climbing injuries and we know what it takes to improve your performance.

At Move Clinic, we have some unique assessment tools available to systematically identify the areas that most affect your climbing performance or climbing-related injury status. We use these tools to thoroughly and objectively assess your entire upper limb function to gain a clear picture of your climbing-specific mobility, control and strength. Combined with a clear understanding of your goals we can then use this information to better direct your training, rehabilitate new or old injuries and minimise future injury risk.

We also have access to Camp Street Climbing’s bouldering walls and training apparatus to get the most out of our time with you.

If you’d like to improve your climbing performance, or treat and reduce the impact of your climbing-related injuries, call us today on 4782 2627 or use our online form to make an appointment with either Lee, Andrea or Chris.

Treat Your Medical Condition

If you have a chronic disease or medical condition, regular exercise can help reduce your symptoms and play a role in your treatment.

For example, if you have diabetes, did you know regular exercise could help your insulin work better to lower your blood sugar? Likewise, exercise can reduce the pain caused by arthritis. Regular exercise can also reduce the likelihood of breast cancer relapse, and the list goes on.

If you have a chronic disease or medical condition, it is critical that your activity is prescribed and monitored by a qualified health practitioner. This is where Move Clinic’s Accredited Exercise Physiologists step in.

Our Exercise Physiologists are experienced in working with a range of health conditions, including diabetes, cancer, arthritis, osteoporosis and heart disease (just to name a few). They know what exercises are safe, how much you should do and at what intensity, depending on your condition.

They’ll work with you one-on-one in a nurturing environment to prescribe exercise specifically for your needs that is both achievable and enjoyable.

If you’d like to know how exercise can help manage your health condition, call us today on 4782 2627 or use our online form to make an appointment with one of our Exercise Physiologists.

Type 2 Diabetes Group Workshops

Move Clinic’s Exercise Physiologists and partner Dietitian conduct regular Type 2 Diabetes group workshops. The purpose of these workshops is to teach people with Type 2 Diabetes or pre-diabetes how to eat and exercise to prevent diabetes progression, improve their blood sugar control and revive their health and wellbeing. If you’d like to attend these workshops, please call us on 4782 2627.